7-Day Return Policy
Return eligible items within 7 days of delivery for a full refund
How to Return
1
Go to My Orders and select the item to return
2
Choose your return reason and upload photos if required
3
Drop the package at any D Mall station or schedule a pickup
4
Refund is processed within 3–5 business days after we receive it
Eligible for Return
- ✓Wrong item received
- ✓Damaged on arrival
- ✓Item not as described
- ✓Missing parts or accessories
Not Eligible for Return
- ✕Used or worn items
- ✕Items returned after 7 days
- ✕Digital products
- ✕Perishable goods